Badil Complaints

BADIL Resource Center wants to improve the quality of our work. Therefore, we are open to all complaints about our work in our fields of operation.
We do, however, encourage that comments and complaints about our work are raised and discussed with responsible BADIL staff and managers as close to the activity as possible. The Complaint Mechanism presented here is viewed as the final resort.

WHAT KIND OF COMPLAINTS?
We have set up a procedure for handling complaints that are within the scope of BADIL:
  • Our work in Palestine
  • BADIL program, project or initiative implementation
  • Behavior of BADIL permanent staff or temporary staff
If the complaint is not within the scope of BADIL, the complainant will be informed about this situation.

About the Complaint Mechanism
  • All internal employment conditions like salary level, performance evaluations, working area etc. will not be handled within this system but are referred to the BADIL Human Resource Manual.
  • The procedure is designed to handle both operational complaints and sensitive complaints, ensuring confidentiality unless otherwise indicated by the complainants.
  • Please note that we do not accept anonymous complaints. However, we will accept an anonymous complaint through a BADIL employee who knows the identity of the complainant. In that way we have a better possibility to seek and pass on information to the parties involved in order to investigate a case.
  • BADIL guarantees that no complainant will be met by retaliation from BADIL for filing a complaint.
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Contact Information

We'll need to contact you for further information so that we can resolve your complaint as quickly as possible. Please provide up-to-date contact information below.

Your Complaint

Please be specific in describing your issue so that we can accurately understand your complaint and investigate how we can put things right for you.

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We will be in contact with you within 5 working days of your complaint being registered with us.