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Cyber City in Jordan: the Epitome of Palestine Refugees’ Despair and Legal Limbo

Palestinian refugees from Syria rely on UNRWA emergency assistance. The vast majority move to urban settings; however, 190 are housed in a holding facility, Cyber City, near the border with Syria. Cyber City, Jordan, February 2014. (Source: Palestinian refugees from Syria rely on UNRWA emergency assistance. The vast majority move to urban settings; however, 190 are housed in a holding facility, Cyber City, near the border with Syria. Cyber City, Jordan, February 2014. (Source:

540,000 Palestinian refugees lived in Syria prior to the outbreak of the conflict in March 2011. For more than 40 years, Syrian governments claimed to be protectors of Palestinian refugees and guardians of their right of return to Palestine. However, in the course of the Syrian civil war, government forces did not refrain from shelling Palestinian refugee camps, resulting in extensive civilian casualties and destruction. According to UNRWA, more than 70% of the Palestine refugees in Syria are in need of emergency humanitarian assistance, and more than 50% are internally displaced.[1]

Jordan: not a safe haven for Palestinian refugees from Syria

At least 1,300 Palestinians escaping Syria were allowed to enter Jordan in the first year of the conflict.[2] Palestinian refugees were permitted to apply to the same procedures governing entry of Syrian nationals.[3] As the conflict in Syria escalated into a civil war, Jordan decided to amend its policies regarding Palestinian refugees and started banning their entry into its territory on April 2012. This meant that Palestinian refugees were no longer treated equally to Syrian refugees, and subsequently Palestinian refugees already in Jordan were banned from the established camps like Zaatari and others, permits to leave their temporary facilities were revoked and the refugees on whom the authorities could catch were forcibly deported back to Syria.

In 2013, Jordan adopted and enforced a policy of non-entry to all Palestinians fleeing the Syrian conflict, thus aggravating the extreme vulnerability of Palestinians seeking safety, and that of those who have already sought safety within Jordan. By declaring Palestinian-Syrian refugees personae non gratae, the Jordanian Authorities stripped them from their right to protection, and by such making them susceptible to abuses, exploitation, arrest, and deportation. Additionally, all unregistered Palestinian refugees are denied access to education and healthcare, and they cannot work. Moreover, Palestinian refugees from Syria are not allowed into established refugee camps, therefore are forced to seek housing in the expensive private market. Finally, the Jordanian authorities commit grave violations of international law by deporting refugees back to Syria. It is thus becoming harder for Palestinian refugees to enter Jordan. UNRWA acknowledges that “the irregular status of Palestinian Refugees from Syria in Jordan means they endure a considerable degree of insecurity. They face difficulties in civil processes such as registration of births and in access to government services, and are at constant risk of refoulement.”[4]
According to UNRWA, as of April 2014, 13,836 Palestinian refugees from Syria have approached the UN agency. “Most [Palestinian refugees from Syria] in Jordan live in poverty and their precarious legal status creates difficulties for civil processes, access to services and employment. Along with some 200 Syrians, 188 [Palestinian refugees from Syria] are held in 'Cyber City', a government-appointed facility near Ramtha.”[5] Human Rights Watch reported in 2012 that “the Jordanian authorities have forcibly returned some newly arriving Palestinians from Syria and threatened others with deportation. Since April 2012, the authorities have also arbitrarily detained Palestinians fleeing Syria in a refugee holding center without any options for release other than return to Syria.”[6] In 2013 and 2014, Human Rights Watch documented Jordan’s refoulement of seven Palestinians from Syria, of which at least one was killed after Jordanian authorities deported him and his wife and two young children back to Syria. Four others were transferred to Cyber City, a closed holding facility for Palestinian and Syrian refugees.[7]

Cyber City: the entrapment of Palestinian refugees from Syria in Jordan

Cyber City is a closed holding center for Palestinian refugees, located in an industrial zone in the north of Jordan. Cyber City houses approximately 180 Palestinians and 200 Syrians in one of its six-story buildings. Most of the 200 Syrian refugees in Cyber City are those who happen to be married or acquainted to Palestinians, or being single parents to Palestinian children. The policy of placing Syrians among Palestinians in Cyber City was deliberately chosen by the Jordanian authorities, because by mixing two nationalities in one camp, Cyber City could never become an exclusively Palestinian refugee camp. The Jordanian Authorities stated repeatedly over the course of the Syrian conflict that Jordan will not open its border to the half million [Palestinian refugees from Syria] and will not tolerate Palestinian refugee camp number 11 on its territory,[8] which might turn Jordan into the permanent alternative for some two million Palestinian refugees already established in the country.

The premeditated policy of fencing in Palestinian refugees into Cyber City and hermetically sealing them off from any access to their rights to protection, movement and education, is the tale of more than 66 years of displacement and dispossession that four generations of Palestinian refugees have been suffering from.

The Jordanian authorities erected a fence around the entire compound, and placed two police checkpoints, one at the entry of the industrial area and the other within the confines where the Palestinian refugees are detained as a higher level of security is enforced. The second checkpoint restricts the freedom of movement of refugees to the building and the immediate vicinity. In addition, there is an intelligence bureau under the command of the Jordanian army that has the duty to screen and monitor every movement within the camp, either from the refugees themselves or the flow of aid from UN and other humanitarian organizations. At times, security forces prohibit non-governmental organizations and humanitarian workers with valid permits from accessing the camp, making it difficult to ensure refugee rights are upheld and proper protocol is followed.[9] The residents of Cyber City can leave every two to three weeks to visit their family members in Jordanian cities for a maximum period of 48 hours. Other than that, Palestinians living in Cyber City can only leave the camp to return to Syria.

Detained refugees have complained about mistreatment, and cries for help continue to emerge from Cyber City.[10] According to Human Rights Watch “at least one man, Mahmoud Murjan, died after Jordanian authorities deported him from Cyber City to Syria in September 2012”. He was forcibly returned to Syria, along with his wife and children, on 25 September 2012.[11] Amnesty International reported that he was “forced by Jordanian security officials to sign a ‘voluntary’ paper that he would go back to Syria despite allegedly being wanted by the Syrian authorities”,[12] and an interviewee who spoke to the organization on the phone as he was being returned told Human Rights Watch that “the authorities who took him to the border threatened to shoot him if he did not continue walking back into Syria”.[13] Murjan was killed in Syria 20 days later, on 15 October, after armed men invaded his house, shot him in the leg in the presence of his wife and children, and pulled him into a car. Later that day, his body, showing marks of torture, was dumped on the street in front of his father’s house”.[14]

On two separate notes, two residents from Cyber City spoke to the Euromid Observer for Human Rights and mentioned an attempted suicide by a refugee who was threatened by Jordanian authorities to be deported back to Syria. Four young students were able to flee the camp in an attempt to continue their education, but did so at the price of not seeing their families again.

The abuse and deportation are not the only evidence of Palestinian refugees’ entrapment in Jordan. Cyber city’s state of poverty, the uninhabitable small rooms that are overcrowded and suffering from mold and moisture: keep them locked in, with minimum resources to survive, just enough to keep them alive but do not make it too comfortable so as to push them to leave Jordan or see alternatives. While Jordanian authorities have been responsive toward Syrian refugees, granting them humanitarian services and allowing the UN High Commissioner for Refugees to support them, Palestinian refugees from Syria are rarely eligible for such services.[15]

Categories of Palestinians

The Palestinian refugees in Cyber City symbolize the statelessness and legal limbo the Palestinian refugees are enduring on a daily basis everywhere in the world. Most of the refugees are UNRWA-registered refugees whose families originally fled Palestine to Syria in 1948. These Palestinians carry two kind of legal documentation: UNRWA card and a Syrian travel document for Palestinian refugees issued by the Syrian “General Administration for Palestine Arab Refugees (GAPAR)”.

The second category of Palestinian refugees carry (expired) Jordanian passports or other Jordanian identity documents such as family books or birth certificates and were deported by the Jordanian authorities to Syria in 1970-71, following the Black September fighting between Palestinian armed groups and the Jordanian army. These Palestinians do not hold Syrian-government issued ID cards, neither their children who were born in Syria. Their children were not allowed to inherit their parents’ Jordanian passports or travel documents, nor were they granted a Syrian travel document. The children and grandchildren of those who were involved in Black September more than 40 years ago are until this day held accountable by the Jordanian government for something their grandparents might have done before they were even born.

A third category of Palestinians received identity documents issued by the Palestinian Liberation Organization mission in Damascus, along with their birth certificates they can prove to which category of Palestinian refugees they belong. Finally, the fourth category is that of Palestinians whose Jordanian citizenship has been stripped by the Jordanian Authorities, depriving them from any form of valid identification. Jordan has deported at least two Palestinians back to Syria after annulling their Jordanian passports, and in such endangering their lives as they cannot identify themselves at government nor opposition checkpoints, forcing them to live in risk and without access to humanitarian assistance. Internet business turnkey casino software Take advantage of the best offer for you.

There is one case of a young man, Ali, in his twenties, born to a Palestinian father with a temporary Jordanian passport and a mother who carries a Lebanese travel document for Palestinian refugees. Ali’s grandfather was deported from Jordan to Syria following Black September in 1970. “Ali was not yet then born, but his entire family is now blacklisted and prevented from seeking refuge in Jordan — despite Ali’s father holding Jordanian documents. Ali lacks any official documents proving his nationality. He was not able to inherit his father’s Jordanian passport, nor to be added to his mother’s Lebanese UNRWA family card, nor able to obtain any Syrian documentation, leaving him an embodiment of the eternally stateless Palestinian refugee”.[16]

Jordanian Prime Minister Abdullah Ensour said: “We have to take all measures to ensure that Jordan does not become a substitute homeland for the Palestinians,”[17] disregarding the fact that these Palestinians fleeing the Syrian war are humans before being Palestinians. Ensour added that Palestinians from Syria should be allowed to return to their places of origin in Palestine, and that “Jordan is not a place to solve Israel’s problems. “Additionally, the head of Jordan’s Royal Hashemite Court told Human Rights Watch “that the influx of Palestinians would alter Jordan’s demographic balance and potentially lead to instability”.[18] Deportations of Palestinians to Syria are a violation of Jordan’s international obligation of non-refoulement, the international customary law prohibition which protects refugees from being sent back to places where their lives or freedoms could be threatened.

Unlike the rest of the Syrian population, this was not Palestinian refugees’ first exodus to neighboring countries. For some Palestinians, this was their second or third displacement since their initial expulsion from Palestine in 1948. Unfortunately, Palestinian refugees have been caught in a limbo of regional politics and the blind spots of international law, making them the most vulnerable refugee group in the Middle East. More than half a million Palestinians in Syria are refugees and stateless persons and members of a dispossessed people, as another generation of Palestinians is forced to experience the trauma of displacement in search of safety.

Cyber City in Jordan is a relevant illustration that the applicability of human rights is not a universal concept. Discrimination on the base of ethnicity is taking place as Palestinian refugees from Syria are being prevented from their rights to protection, education, and freedom of movement while fearing deportation and intimidation.

Palestinian refugees from Syria in Jordan are being shunned even by UN organizations, relief organizations and donor countries which have not addressed properly the humanitarian concerns facing Palestinians refugees in Jordan. According to Human Rights Watch, “the 2014 Syria Regional Response Plan’s section on Jordan, which frames policy dialogue and operational coordination, excludes Palestinians, and the Inter-Agency Task Force (IATF), the local coordination mechanism for aid agencies working on the Syria refugee response in Jordan chaired by the United Nations High Commissioner for Refugees (UNHCR), does not discuss issues relating to Palestinians from Syria”.[19]

Palestinian refugees have been let down first and foremost by the Palestinian Authority which has failed to intervene and publically condemn the deportations and to demand the Jordanian Authorities to revoke its no-entry policy to Palestinian refugees from Syria. The Jordanian government is committing severe violations of humanitarian and international law through its treatment of Palestinian refugees. Yes, Israel is the core responsible for the suffering of Palestinian refugees by denying them their right of return to their villages and towns, but until Israel is forced into respecting International Law, the Palestinian refugees fleeing the Syrian war should not be left to perish.



Hanine Hassan is Dean's Fellow and PhD candidate in the department of Middle Eastern, South Asian, and African Studies at Columbia University in New York. Her research interests include political theory and Affect theory in the context of oppression and exploitation. Her work experience focuses on human rights violations in conflict areas, from direct monitoring to policy and program development and protection, with a focus on refugees and internally displaced people.


[1] UNRWA, “The UNRWA Syria Regional Crisis Response Plan 2014: A Briefing on Recent Developments,” January 23, 2014,

[2] “Syrian Civil War,” Encyclopedia Britannica, n.d.,

[3] Human Rights Watch, Not Welcome, 12.

[4] UNRWA, “PRS in Jordan,” accessed August 20, 2014,

[5] UNRWA, “Syria Regional Crisis Response Update 75,” May 25, 2014,

[6] Human Rights Watch, “Jordan: Bias at the Syrian Border.”

[7] Human Rights Watch, Not Welcome.

[8] UNRWA, “Where We Work - Jordan,” accessed August 21, 2014,

[9] Hanine Hassan, “Palestinian Refugees from Syria War Left to Suffer by Jordan,” The Electronic Intifada, March 10, 2014,

[10] Neil Sammonds, “‘A Dog Has More Freedom’ – Palestinians at Cyber City Camp for Refugees from Syria,” Amnesty’s Global Human Rights Blog, July 29, 2013,

[11] Human Rights Watch, “Jordan: Obama Should Press King on Asylum Seeker Pushbacks.”

[12] Amnesty International, Growing Restrictions, Tough Conditions: The Plight of Those Fleeing Syria to Jordan, 12.

[13] Human Rights Watch, “Jordan: Obama Should Press King on Asylum Seeker Pushbacks.”

[14] Human Rights Watch, Not Welcome, 20.

[15] Akram et al., Protecting Syrian Refugees: Laws, Policies, and Global Responsibility Sharing.

[16] Hassan, “Palestinian Refugees from Syria War Left to Suffer by Jordan.”

[17] Jordan News Agency (Petra), “PM: Jordan Will Not Be a Substitute Homeland for Palestinians,” February 26, 2014,

[18] Human Rights Watch, Not Welcome, 1.

[19] Ibid., 3.